MAIA Classroom Policies and Practices

ADA ComplianceBook OptionsCancellation Policy/Refund PolicyInclement Weather/Class Cancellation PolicyLate Registrations | Producer Licensing, Requirements and ReportingTuition

 

Americans with Disabilities Act (ADA)
In accordance with Title III of the ADA, we invite all registrants to advise us of any disability and to make any special request for reasonable accommodation to that disability at least 3 weeks in advance of the program you wish to attend.

Book Options
A pdf manual is available for many of our classes and a link for download will be sent approximately 3 days prior to the class date. If you choose to purchase a Hardcopy Book, an additional $20 will be added to the course fee.

Cancellation Policy/Refund Policy
AAI Classroom
Cancellations received ANYTIME prior to the scheduled class will incur a $116.00 fee.  However, one (1) free substitution or one (1) class transfer within a calendar year is permissible. All future transfers, within a year of original class, will result in a $116.00 fee.  Failure to transfer or substitute within fourteen (14) business days prior to the scheduled class will result in a $116.00 penalty fee. Failure to take any action and being a ‘no show’ at class will result in the loss of the full registration.
AAI Self-Study
There is no cancellation or refunds given on self-study Material.  AAI Material:Please note that AAI material does expire.  Exams will not be administered for expired material and no refunds will be given at that time.
Basic One Day
There will be a $35.00 penalty fee applied if we are not notified in advance of three (3) business days of the scheduled class. Failure to cancel prior to the class will result in the loss of the full registration fee.
Basic Half-Day  
There will be a $35.00 penalty fee applied if we are not notified in advance of three (3) business days of the scheduled class. Failure to cancel prior to the class will result in the loss of the full registration fee.
CAR Class
Due to the nature of the program and the copyright laws which apply to the materials, NO REFUND will be granted. However, one (1) free substitution or one (1) class transfer within a calendar year is permissible. All future transfers will result in a $55.00 fee.  Failure to transfer or substitute within three (3) business days prior to the scheduled class will result in a $55.00 penalty fee. Failure to take any action and being a ‘no show’ at class will result in the loss of the full registration fee.
CCLP  
There will be at $55.00 penalty fee if we are not notified in advance of fourteen (14) business days of the scheduled program.  Failure to cancel prior to the class will result in loss of full registration.
CISR / Hold Series
There will be a $55.00 penalty fee if we are not notified in advance of three (3) business days of the scheduled class. Failure to cancel prior to the class will result in the loss of the full registration fee.
CIC Institutes
There will be a $105.00 penalty fee if we are not notified in advance of fourteen (14) business days of the scheduled institute. Failure to cancel prior to the class will result in the loss of the full registration fee.
CPIA Designation
There will be a $55.00 penalty fee if we are not notified in advance of three (3) business days of the scheduled class. Failure to cancel prior to the class will result in the loss of the full registration fee.
CPPL Designation (Comp. PL / PIP / Total Account / Loss Prevention classes)
There will be a $105.00 penalty fee if we are not notified in advance of fourteen (14) business days of the scheduled program. Failure to cancel prior to the class will result in the loss of the full registration fee.
CPPL Designation (Whole Person)
There will be a $55 penalty fee if we are not notified in advance of fourteen (14) business days of the scheduled institute. Failure to cancel prior to the class will result in the loss of the full registration fee.
CRIS / MLIS Designations
There will be a $105.00 penalty fee if we are not notified in advance of fourteen (14) business days of the scheduled institute. Failure to cancel prior to the class will result in the loss of the full registration fee.
CRM Programs
There will be a $105.00 penalty fee if we are not notified in advance of fourteen (14) business days of the scheduled institute. Failure to cancel prior to the class will result in the loss of the full registration fee.
Dynamics Series
There will be a $105.00 penalty fee if we are not notified in advance of fourteen (14) business days of the scheduled institute. Failure to cancel prior to the class will result in the loss of the full registration fee.
Licensing
Due to the nature of the program and the copyright laws which apply to the materials, NO REFUND will be granted. However, one (1) free substitution or one (1) class transfer within a calendar year is permissible. All future transfers will result in a $105.00 fee.  Failure to transfer or substitute within three (3) business days prior to the scheduled class will result in a $105.00 penalty fee. Failure to take any action and being a ‘no show’ at class will result in the loss of the full registration fee.
Graduate/Ruble Seminars
There will be a $105.00 penalty fee if we are not notified in advance of fourteen (14) business days of the scheduled institute. Failure to cancel prior to the class will result in the loss of the full registration fee.
PL Training School Concentrations
There will be a $105.00 penalty fee if we are not notified in advance of fourteen (14) business days of the first scheduled class of that concentration. Failure to cancel prior to the class will result in the loss of the full registration fee.
Step and Component
There will be a $35.00 penalty fee applied if we are not notified in advance of three (3) business days of the scheduled class. Failure to cancel prior to the class will result in the loss of the full registration fee.
Streaming Classes
There will be a $35.00 penalty fee applied if we are not notified in advance of three (3) business days of the scheduled class. Failure to cancel prior to the class will result in the loss of the full registration fee.
Video Classes
There will be a $35.00 penalty fee applied if we are not notified in advance of three (3) business days of the scheduled class. Failure to cancel prior to the class will result in the loss of the full registration fee.

Inclement Weather Class Cancellation Policy
If the public schools in the town where MAIA’s class is being held have cancelled school for the day, then our class is also cancelled.  If there is a delay in the start of school, our classes will run as scheduled. In the event of such a cancellation, Association staff will contact all class participants via email about class rescheduling.
If inclement weather is to occur during a scheduled vacation week of school, Association staff will contact all participants of the class via email the day before if we are considering cancelling a class.  This policy holds true for all programs except Live Streams, CIC, Ruble, CRM and Dynamic programs.

Late Registrations:
Please call 48 hours in advance of a class to ensure availability. A $10 charge will be added to all walk-ins and registrations received within 24 hours of the class.
Massachusetts CE Regulations and Information:
Licensed Producers in the state of Massachusetts are required to attain certain levels of CE in order to maintain/renew your license. A newly licensed insurance producer must complete 60 hours of continuing education credits prior to their initial license renewal date; otherwise a licensed producer must complete 45 such credit hours during the 36-month period prior to license renewal.

If you are transferring a Non-Resident license to a Resident license, please be aware of your licensing date as that will not change and your CE will be due by your next renewal date regardless of when you transfer your license to a Massachusetts.

If you do not comply with the continuing education law, the Division of Insurance may suspend your license pending completion of your CE requirement and/or you may be subject to a civil fine of not less than $20.00 nor more than $100.00 for each hour of instruction you fail to complete.
Individual insurance producers who fail to comply with CE requirements, and who are named as a member and/or designated licensed responsible producer on a business entity license in Massachusetts, may also subject the business entity license to being suspended.
As of 9/17/14, Insurance producers must complete an approved 3 hour ethics program for each renewal cycle. This requirement does not increase the overall number of CE hours an insurance producer must complete, it only requires that ethics training make up at least 3 hours of the total CE earned.

Producer Licensing, Requirements and Reporting
Massachusetts CE Reporting:
The Massachusetts Division of Insurance has contracted with Prometric to track the CE in the state. To view your CE transcript, please visit their site at www.prometric.com.
CE is tracked via your MA Resident Producer License Number, if you do not supply MAIA with that number or you fail to request CE at the class, we will not be able to submit the credits on your behalf.
Awarding Continuing Education Credits:
CE values are for Massachusetts only unless otherwise noted. If you need CE for another state, you should confirm your state’s CE amounts prior to attending class.  Additionally in order to receive CE for any class, full attendance is required as partial CE cannot be awarded.
3- Year Rule for Continuing Education Credits:
The state of Massachusetts will not allow CEUs for the same class if taken within a 3 year period.  If you do happen to repeat a class within this time frame, you will not receive any CE or refund for the program.
Massachusetts Licensing and Renewal
Massachusetts is part of National Insurance Producer Registry (NIPR).  To obtain or renew your license, please apply at nipr.com.
Photo Identification:
The state of Massachusetts requires that all program participants requesting continuing education credits, must present a photo id to the registrar at the program location prior to entering the class.

Tuition
Tuition is charged for all classes and varies based on the class you are taking and your membership status. Tuition is due upon registration. We accept checks, MasterCard, Visa and American Express.

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