A new online Inspection Station Complaint Form (www.mass.gov/forms/inspection-station-complaint-form) has been created. Customers can use this form to electronically submit a complaint about an inspection station. It can be accessed from both the RMV website (www.mass.gov/rmv) and the Department of Environmental Protection (DEP) website (www.mass.gov/dep).
The online form was designed to request the same information from customers as the paper version. Once the complaint is submitted, an RMV Field Investigator will contact the customer who submitted it.
The paper Inspection Station Complaint Form (T21413-0715) is also still available on the RMV website in the Vehicle Inspection Forms section.