Registry News: Essential vs. Non-Essential Transactions During Pandemic

    Posted by MAIA on May 21, 2020

    The RMV continues to act out of an abundance of caution throughout the duration of Governor Baker’s State of Emergency as a result of the COVID-19 pandemic. To adhere to the Governor’s plan to safely reopen Massachusetts, the only transactions that will be processed at Service Centers are those that the RMV considers “essential.”

    Effective May 20, 2020, all first-time registrations and registration reactivations are considered “essential”. Registration renewals are still considered “non-essential” because they can be processed online or by mail.

    Examples of “essential” transactions include:

    • Obtaining a commercial driver’s license or commercial learner’s permit to assist with the supply chain during the State of Emergency declaration
    • All first-time registrations and registration reactivations
    • Transferring your license or registration from another state for residency requirements

    Examples of “non-essential” transactions include:

    • Obtaining a REAL ID, unless part of a new Mass ID issuance or out of state transfer of a driver’s license/ID
    • Any transaction that can be completed online or by mail

    Customers who need to complete “essential” transactions are required to make an online reservation, and customers arriving without an appointment will be asked to leave and make an appointment online to return at a future date.

    PLEASE NOTE:  While accurate to the best of our knowledge at the time of publication, information is constantly changing!  For the latest information, please check the RMV's official webpage:  RMV COVID-19 RESOURCE PAGE

    For Registry-related questions, you may also contact MAIA's Member Relations Advocate, Kathy Cormier, at or 508-634-7353. 



    Topics: Registry News, The Massachusetts Agent, 2020, COVID-19

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