RMV Reopening

    Posted by MAIA on Jul 22, 2020 12:00:00 AM

    This question was answered based upon current rules, regulations & statutes in effect on July 2, 2020
    QUESTION

    A question that we have been getting asked all day everyday is this:

    “Why can’t the Registry offices open up? Stores and restaurants are open now?”

    (The very limited RMV services in person is very much hampering peoples well being and economic well being, it is causing serious issues for many people.)

    This is a GREAT question, curious if the MA RMV has an answer?............

    ANSWER

    Kathy Cormier:  Currently the state is in phase 2 of reopening and are just starting phase 3 as of today.  Some of the RMV locations are not big enough to allow social distancing and the RMV is looking at how they are doing business and things that can be changed moving forward...I’ve attached the current list of branches that are open and more have opened, but you need an appointment to get in.  The RMV knows that consumers have had issues getting appointments and have now opened it up to send out new appointments times every hour for the next available date instead of releasing all of the times at midnight...this should help customers get in.

    I have heard very positive things from agents and consumers regarding the appointment process because you are in and out within 15 minutes once you have an appointment and are not wasting your day sitting for hours at the RMV.  The RMV is looking to direct consumers to do things online, by phone or mail as much as possible.

    The agents also have access to the B2B locations where you can drop of bundles of work that will have a quicker turnaround time for processing that the customer getting an appointment.  The current B2B turnaround time is 3-4 days.  AAA works with AAA Members on transfers, reinstatements, license renewals, and now Boston Software and SinglePoint is getting more online transactions for their customers to process for registration renewal and reactivations and are looking at adding more transactions as well.

    The RMV was on track to make changes to how they operated prior to the COVID hitting and things are changing a lot quicker than was initial planned.

    I hope this helps.

    This document is not a legal opinion and should not be relied upon as such. The intent of this document is to provide a general background regarding the topic or topics discussed, not to provide legal advice. Producers and agencies should consult an attorney regarding specific situations and specific questions with respect to the topic or topics covered in this document. Neither the Massachusetts Association of Insurance Agents, Number One Insurance Agency nor any of its employees shall be responsible for any errors or omissions regarding any statements made in this document, nor any errors or omissions regarding any statutes, regulations, court rules, and/or any other government documents cited in this document.

    Topics: Registry, 2020

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