Carrier Refusal and/or Delay to Cancel Policy 2A

    Posted by MAIA on Apr 10, 2019 12:01:00 AM


    This question was answered based upon current rules, regulations & statutes in effect on March 29, 2019

    We've been having difficulty at times getting a particular Carrier to cancel a Policy or removing a vehicle on a Policy per 2A-Transfer of Insurance form being provided to them (via email) after (2), (3) & sometimes (4) requests (We do not represent the Carrier).  Is there any MA Statute that we can refer to them per their refusal/poor service in cancelling a Policy per our requests in a reasonable time frame?  Also-are we correct that they have a duty to report to the RMV of MA UVH screen that the Policy applicable to a vehicle is cancelled?

    Thank you for your feedback.


    Irene Morrill:  I’m sending this to Kathy Cormier, CPPL, Member Relations Advocate, who is the MAIA RMV expert.

    Kathy, can you help.  Can’t wait to hear who the carrier is 😊

    Kathy Cormier:  I have two bulletins from the DOI on Transfer of Insurer and both are in effect...

    1. This talks of the form that must be accepted:
    2. This talks of the time frame for the form to be sent:

    If the carrier is refusing to take the form and it fits the guidelines, we can file a complaint with the DOI.  You would need to give me the full details of what is happening.

    I hope this helps.

    This document is not a legal opinion and should not be relied upon as such. The intent of this document is to provide a general background regarding the topic or topics discussed, not to provide legal advice. Producers and agencies should consult an attorney regarding specific situations and specific questions with respect to the topic or topics covered in this document. Neither the Massachusetts Association of Insurance Agents, Number One Insurance Agency nor any of its employees shall be responsible for any errors or omissions regarding any statements made in this document, nor any errors or omissions regarding any statutes, regulations, court rules, and/or any other government documents cited in this document.

    Topics: Personal, 2019

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