This question was answered based upon current rules, regulations & statutes in effect on March 29, 2019
We've been having difficulty at times getting a particular Carrier to cancel a Policy or removing a vehicle on a Policy per 2A-Transfer of Insurance form being provided to them (via email) after (2), (3) & sometimes (4) requests (We do not represent the Carrier). Is there any MA Statute that we can refer to them per their refusal/poor service in cancelling a Policy per our requests in a reasonable time frame? Also-are we correct that they have a duty to report to the RMV of MA UVH screen that the Policy applicable to a vehicle is cancelled?
Thank you for your feedback.
Irene Morrill: I’m sending this to Kathy Cormier, CPPL, Member Relations Advocate, who is the MAIA RMV expert.
Kathy, can you help. Can’t wait to hear who the carrier is 😊
Kathy Cormier: I have two bulletins from the DOI on Transfer of Insurer and both are in effect...
- This talks of the form that must be accepted: https://www.mass.gov/files/documents/2017/12/13/Bulletin%202008-10.pdf
- This talks of the time frame for the form to be sent: https://www.mass.gov/files/documents/2017/11/21/Bulletin%202015-04%20%28Notices%20of%20Transfer%29.pdf
If the carrier is refusing to take the form and it fits the guidelines, we can file a complaint with the DOI. You would need to give me the full details of what is happening.
I hope this helps.
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