This question was answered based upon current rules, regulations & statutes in effect on June 10, 2019
I have an insured that was involved in an accident. The other party has admitted liability. My insured does not have rental and wants to collect from the other insurance. Can they deny paying the rental? They are claiming if he does not put the entire claim through them, they are not paying for the rental. MY insured prefers to go through his company for the Collision damage.
Thanks for your time.
Irene Morrill: I don’t see where they have the right to do this. Your insured can inform them that they intend to file a consumer complaint so that the MA DOI sees their unfair trade practice
They can always bring this to small claims court …or threaten to … and maybe even a 93A unfair claims practice issue in small claims.
Seems like “strong arm tactics.” I don’t know who the company is …but I’d watch out if it is one that makes you go to certain repair shops.
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