The Five Star Agency Designation provides independent insurance agencies with valuable information and insight with the goal of continual improvement in all aspects of the business – from customer service to human resources to the bottom line.
Please contact Heather Kramer, Vice President & COO, at the Massachusetts Association of Insurance Agents. Heather has done countless reviews of agencies and has been an integral part of the Five Star program since its design and inception in 1999. She can be reached at 800-742-6363, 508-634-2900 x369 or hkramer@massagent.com.