Five Star Agency Designation
Five Star Designation


The Five Star Agency Designation provides independent insurance agencies with valuable information and insight with the goal of continual improvement in all aspects of the business – from customer service to human resources to the bottom line.

View Current Five Star Agencies

Designed as a consultative review program, Five Star Agencies provide their clients with a high level of distinction in all of their services including superior knowledge, service and value.

How to Become a Five Star Agency


This is an abbreviated review that is led by a single review consultant. It is designed for agencies who want an independent assessment that provides initial direction and feedback where improvements can be made without the full review.


The only way to receive the Five Star Designation is to complete this rigorous fitness review. A full review requires a minimum of 3 days and is dependent upon the size of the agency.

Get Started on the Five Star Journey:

Please contact Heather Kramer, Vice President & COO, at the Massachusetts Association of Insurance Agents. Heather has done countless reviews of agencies and has been an integral part of the Five Star program since its design and inception in 1999. She can be reached at 800-742-6363, 508-634-2900 x369 or

*Denotes required field.