Full Five Star Review
Five Star Designation

Overview

The only way to receive the Five Star Designation is to complete this rigorous fitness review. A full review requires a minimum of 3 days and is dependent upon the size of the agency.

Let's Take a Look at What The Full Five Star Review Includes!

How to Become a Five Star Agency

Full Five Star Review

The only way to receive the Five Star Designation is to complete this rigorous fitness review. A full review requires a minimum of 3 days and is dependent upon the size of the agency.

Step 1: The review team will arrive at the agency to conduct confidential interviews with all agency personnel.

Step 2: Upon completion of interviews the review team meets separately to discuss their findings relative to the Five Star Key Imperatives and Supporting Criteria. Strict numerical grading standards are followed by all team members and all information is kept totally confidential.

Step 3: The review team presents the agency (ownership, management and staff) with a detailed report which lists strengths and areas of improvement relative to each set of Five Star Criteria.

Awards

Agencies who score high enough are awarded the Five Star Designation during the report findings presentation.

Agencies who do not reach Five Star status are encouraged to develop improvement initiatives based on the report. An agency may complete a follow-up review within one year of the original review date to see if enough improvements have been made to reach the Five Star status.

A fitness review is required every three years to maintain the designation.

Cost of a Full Five Star Review: $1,800 per day

Reviews require a 3-day minimum, where the number of days is dependent upon agency size. The review team works to ensure these are done as efficiently as possible.

Note: Most insurance companies recognize the value of the Five Star Agency Designations and many have supported their agency partners in taking their first steps in the Five Star program. Contact your carriers to see if they will support your agency in the Five Star journey.


Get Started on the Five Star Journey

Begin the Five Star journey by speaking with Heather Kramer, Vice President & COO. Heather has done countless reviews of agencies and has been an integral part of the Five Star program since its design and inception in 1999.

She can be reached at 508-634-7369 or hkramer@massagent.com.

CONTACT MAIA

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