Norfolk & Dedham
Browse resources to service your existing WC clients insured with Norfolk & Dedham Insurance.
 Insured Contact Information & Agent Inquiries

Online Insured Services:

Insured access for policy e-delivery, enhanced loss control content, insured access to billing and declaration pages, balance inquiry and pay now option.

Customer Service: 800-688-1825 x 1200

Claims: 877-458-2312 (Preferred method for reporting available 24 hrs/day, 7 days/week)

Billing: 800-688-1825 x 1280 

 Workflow & Agent Inquiries

All carrier correspondence for your insured is forwarded to your agency by the carrier or Number One with directions to forward to the client if required.


Only the appointed agent is allowed to make coverage/named insured change requests. All endorsement, cancellation, reinstatement, loss run and other such requests should be requested in writing to Number One Insurance to communicate with the assigned carrier.

Agent Inquiries can be directed to Number One Insurance. Please contact Michelle St. Angelo at or 508-634-7361.

 Certificates of Insurance

Agents can issue a certificate of insurance but we suggest making sure the policy is in force by calling the automated billing center at: 800-688-1825 before issuing and noting your file. 


After issuing the certificate, you are required to send a copy to: Number One Insurance Agency, Inc via email to or by fax to 508-634-2930. We will forward this certificate on to N&D.

 Request for Reinstatement
If you would like us to inquire to have a policy reinstated, please contact Colleen Lahna with the policy number and she will forward to underwriting for review. If a policy has been offered conditions of reinstatement -- please use the N&D No Known Loss Affidavit.
 Audits Disputes

N&D Self-Audit Form is sent to insureds based on premium size.


The insured should complete this form and submit with copies of their MA WR-1 or Federal 941 Quarterly Reports with reason of dispute and faxing to: 781-407-7059.

Broker of Record Requests

Please include the following on the insured's letterhead:

  • The current policy number and effective date.
  • A request naming BOTH Number One Insurance AND your agency as the Broker of Record.
  • The Insured's Signature.


Requests will take effective upon renewal of the policy.

Waiver of Subrogation

Waivers of Subrogation are reviewed on an individual request basis.  Please submit request which includes the details of the job, work tasks being performed and estimated time frame. 


Once reviewed by underwriting, we will inform you if available or not.


Aligned with the mission of MAIA, the Number One Insurance Agency, Inc. provides several niche retail markets as a benefit of membership. Experienced in-house staff along with key carrier partners, work to assist and service members with our insurance offerings...


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