UPDATE:  ACT. Texting Resources for Agents

    Posted by MAIA on June 8, 2018

    Agents Council for Technology (ACT.) Releases Update to Texting Resources for Agents

    The Independent Insurance Agents & Brokers of America’s Agents Council for Technology (ACT), in conjunction with the Big “I” Office of the General Counsel, has recently updated the resources which were previously released to members in December of 2017. The resources include a sample text messaging opt-in form and sample terms and conditions which were written to help agents meet the requirements of the federal Telephone Consumer Protection Act (TCPA).

    In a communication from The Big "I", the revision has been made for the following reason:

    Recently, the U.S. Court of Appeals for the D.C. Circuit struck down the Federal Communications Commission's (FCC) 2015 guidance on text messaging compliance, creating a murkier regulatory environment for businesses subject to the Telephone Consumer Protection Act (TCPA). Given the latest development, agents must remain diligent in regularly obtaining opt-in consent for sending texts to clients.

    To help members meet the requirements of the TCPA, the Agents Council for Technology (ACT), in conjunction with the Big “I" Office of the General Counsel, has updated its guidance, sample text messaging opt-in form and sample terms and conditions.

    Of note, the opt-in form, which is included as Exhibit A, has been revised to a one-page, fillable PDF for ease of use. Sample text messaging terms and conditions are included as Exhibit B and designed to be easily posted to an agency's website.

    To access the sample resources, member can log in with their Big “I" credentials. Direct questions to Ron Berg, Scott Kneeland or Eric Lipton.

    Read the previously published article from February of 2018. 

    The revised document is also available in MAIA's Info Online Library. (MAIA Login Required).

    Topics: The Massachusetts Agent

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