The MA Private Passenger Automobile Statistical Plan incorporated new territory codes for New Jersey (997) and Pennsylvania (998) effective 1/1/2021. When the ATLAS database was updated with the new codes, the system was inadvertently changing incident locations stored as Other (999) to Pennsylvania (998), particularly on Claims and Out-of-State Incidents. The system error has now been fixed, which corrected mismatched locations, removed erroneous pending suspension action, and adjusted SDIP point ratings. If you have a customer who received a suspension/surcharges showing the same date of loss twice, ATLAS will now show that the license is active.
Here is the full explanation that the DOT shared:
To Our Valued Insurance Partners,
Modifications to the Massachusetts Private Passenger Automobile Statistical Plan, approved effective date, January 1, 2021, incorporated new out-of-state territory codes to identify New Jersey (997) and Pennsylvania (998).
When the Atlas database was updated to implement the above-mentioned codes, we discovered a system issue that caused incident locations that were previously stored as Other (999) to inadvertently change to Pennsylvania (998), particularly on Claims and Out-of-State Incidents. In some cases, a location mismatch resulted for a single at-fault claim that was reported with multiple loss types. The system recognized the location mismatch and evaluated the at-fault claim as two separate incidents. This triggered erroneous pending suspension action and increases in SDIP point ratings.
On January 14, 2021, Our Atlas development team applied a fix to the system location mapping criteria, which has corrected mismatched locations, removed erroneous pending suspension action, and adjusted SDIP point ratings. Our apologies for any inconvenience this may have caused.
For Registry-related questions, you may also contact MAIA's Member Relations Advocate, Kathy Cormier, at firstname.lastname@example.org or 508-634-7353.