Elliot Whittier Insurance Group Renews Five Star Agency Designation

    Posted by MAIA on March 6, 2019


    The Massachusetts Association of Insurance Agents (MAIA), is proud to announce that Elliot Whittier Insurance of Danvers and Winthrop has renewed their Five Star Agency Designation.  They have been a Five Star Agency since 2015 and continue to demonstrate excellence in the five imperatives associated with the designation:  Customer Focus, Management/Leadership, Human Resources, Product & Process and Future Success Initiatives. It is a very select group that has attained this designation; only 26 out of more than 1,500 agencies in Massachusetts hold it.

    "Elliot Whittier Insurance has made several additional improvements since earning its initial Five Star Agency Designation four years ago” said Heather Kramer, Five Star Consultant and COO and Vice President of MAIA.  “Everyone in the agency works toward moving the agency forward and improving on the strong foundation that is in place.   And that foundation is based on the agency’s mission of helping clients protect their assets by providing professional advice and superior products with an outstanding staff.  The staff is seen as a key strength with their work ethic, respect for each other and dedication to customer service being outstanding.  The owners are greatly respected and there is the utmost confidence in their leadership abilities in taking the agency forward successfully.”

    Steve Roy, CEO of Elliot Whittier Insurance commented,  “Our staff understands that the agency is forward thinking and always open to new and innovative ideas, especially around technology and alternative work arrangements that will help everyone in the agency work more efficiently, thereby providing clients with high levels of customer service.  The entire staff works very hard to be efficient and organized all while maintaining the attitude that they want to consistently be the best they can be.”

    MAIA awards the Five Star Agency Designation to independent agencies that go through a vigorous review based on key criteria that affect an insurance agency and how it operates. Upon earning a qualifying score, an agency becomes a Five Star Agency Designee and must go through an intensive review process every three years to prove that they continue to provide superior service, knowledge and value. 

    For further information about the program, please contact Heather Kramer at hkramer@massagent.com.

     Thank You Partners 2018

    Topics: The Massachusetts Agent, member news

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