The Massachusetts Association of Insurance Agents (MAIA), is proud to announce that Kaplansky Insurance Agencies of Bradford, Brookline, Cambridge, Chelmsford, Concord, Fairhaven, Framingham, Marlboro, Maynard, Milford, Needham, North Chelmsford, Truro, and Weymouth, MA has renewed their Five Star Agency Designation. They have been a Five Star Agency since 2001 and continue to demonstrate excellence in the five imperatives associated with the designation: Customer Focus, Management/Leadership, Human Resource, Product & Process and Future Success Initiatives.
“It is hard to continue to grow at the rate that the Kaplansky Insurance Agencies has grown and continue to achieve the same level of excellence that they have had. Through good planning, teamwork, and a bit of hard work and determination Kaplansky Insurance Agencies has been able to do just that. Not only does a large number of strengths exist throughout the agency, it also has a culture that is instilled among all staff to continuously look at ways to become better. They are a great agency focusing on what matters – their customers, company partners, and each other. It is without reservation that we continue to award Kaplansky Insurance Agencies the Five Star Agency Designation.” stated Heather Kramer, review team member and Vice President and COO of MAIA.
Kaplansky Insurance Agencies is committed to following its mission of providing competitive and top quality insurance products to individuals, families and small and mid-size businesses. In order to accomplish this they strive to:
- Treat their employees with respect and provide careers and security to them.
- Follow the philosophy that their customers are the reason they exist.
- Recognize the importance of company relationships and the role they play in providing the best products available.
- And be a respected resource in the communities it services by not only providing superior service and products but also by contributing directly to the need of those communities as well as civic organizations and charitable foundations that are important to the agency, its staff, and its customers.
Ely Kaplansky, Owner and President of Kaplansky Insurance Agencies complimented both his Executive Management Team and Staff when he said “I am fortunate to have the team I have working for the agency. The Executive Management Team has been with me for a long time. They are smart and trusted advisors and we respect what each other has to say. Decisions are reached in a collaborative way with everyone have what is best for the agency, our customers and company partners, and our staff in mind. In addition our entire staff are made up of professional and knowledgeable individuals that we entrust to carry out our mission every day and I have to say, they do a great job in doing just that!”
MAIA awards the Five Star Agency Designation to independent agencies that go through a vigorous review based on key criteria that affect an insurance agency and how it operates. Upon earning a qualifying score, an agency becomes a Five Star Agency Designee and must go through an intensive review process every 3 years to again prove that they continue to provide superior service, knowledge and value. It is a very select group that has attained this designation. If anyone is interested in the program, please contact Heather Kramer at firstname.lastname@example.org.