To apply for a REAL ID drivers’ license or ID card, a customer must present two documents to prove Massachusetts residency. There has been some confusion on whether these two documents can be from the same source. This training update serves as a clarification on the RMV’s policy.
Two proof of residency documents from the same source ARE acceptable as long as they are different accounts or policies. For example:
- Customer presents two insurance bills from the same insurance company, but one is for their home insurance, one is for their auto insurance, and they have two different policy numbers.
- Customer presents two utility bills from a company (such as National Grid) that provides both gas and electricity, and they have two different account numbers.
Exception: Only one document issued by the Massachusetts RMV can be accepted (current license, ID card, learner’s permit, or RMV-issued correspondence).
For additional Registry of Motor Vehicle questions,
please contact Kathy Cormier at firstname.lastname@example.org or 800-742-6363.
This article has been developed expressly for the members of MAIA. Reprint by other than members without the express permissions of the author is not permitted.