Video Training Tools
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If you need to train your staff and don't have the resources or time...Video Training can help! The following Video Training DVDs are available for purchase and they are intended for internal training purposes only (not to be duplicated). When you order a Training Video, you will receive a DVD and one copy of the handout material. Continuing Education (CE) will not be awarded through this offer.

Great for new employees and cross-training.

Click on each topic for additional information and DVD order form.

 Additional Insureds
Member Price per DVD: $117 each Non-Member Price per DVD: $167 each
6.25% MA Sales Tax: $7.31 each 6.25% MA Sales Tax: $10.44 each
Shipping Costs per Order: $9 Shipping Costs per Order: $9

 

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This is a 3-hour program will address the ISO General Liability “Additional Insureds” endorsements. We will discuss the reason that the endorsements are needed, where the basic policy is amended by the endorsement and in the case of the BAP where the endorsement does nothing to change or enhance the coverage automatically afforded in the basic form.

 

  • ISO CGL policy – Two Categories of “insureds”
  • The need for “Additional Insured” endorsements
  • General Discussion of the “Additional Insured” status and benefits
  • ISO and the “Additional Insured” Saga
  • The Additional Insured Problem = “Arising out of”
  • ISO’s Solution – Coverage based on Fault
  • A review of the “new” ISO Additional Insured endorsements
Business Income
Member Price per DVD: $117.00 each Non-Member Price per DVD: $167.00 each
6.25% MA Sales Tax: $7.31 each 6.25% MA Sales Tax: $10.44 each
Shipping Costs per Order: $9 Shipping Costs per Order: $9

 

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This three-hour seminar is an intermediate course aimed at providing the participants with an in-depth look at the ISO “Business Income” Coverage Form. The program will include discussion of both the BII with Extra Expense and BII without Extra Expense forms.

 

  • The BII Coverage Form: Insuring Agreement Definitions
  • Court Case- “Continental Ins. vs. DNE Corp.”
  • Extra Expense vs. Expense to Reduce Loss
  • Cause of Loss
  • Additional Limitation – Interruption of Computer Operations
  • Additional Coverages
  • Extension of Coverages
  • Limits of Insurance
  • Loss Conditions
  • Duties in the Event of Loss
  • Loss Determination
  • Resumption of Operations
  • Loss Payments
  • Additional Conditions – Coinsurance
  • Four Optional Coverages
  • A BII example – Putting our Knowledge to Work
CGL Under the Microscope
Member Price per DVD: $117.00 each Non-Member Price per DVD: $167.00 each
6.25% MA Sales Tax: $7.31 each 6.25% MA Sales Tax: $10.44 each
Shipping Costs per Order: $9 Shipping Costs per Order: $9

 

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This 3-hour seminar is an intermediate course that provides an overview of the ISO Comprehensive General Liability contract provisions with an eye to the most current changes.

 

  • Brief introduction of the “concept of liability
  • Coverage A – Bodily Injury and Property Damage
  • Exclusions
  • Coverage B– Personal and Advertising Injury Liability
  • Coverage C– Medical Payments
  • Who is An Insured
  • Definitions
  • Other Forms Introduced With the 2004 Revisions
 Commercial Crime
Member Price per DVD: $117.00 each Non-Member Price per DVD: $167.00 each
6.25% MA Sales Tax: $7.31 each 6.25% MA Sales Tax: $10.44 each
Shipping Costs per Order: $9 Shipping Costs per Order: $9

 

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The Crime Program has undergone many revisions since it was first introduced in 1986. This course will review the current forms including the difference between the “discovery” basis and “loss sustained” basis and insuring agreements.

 

  • Why the Need for Crime Insurance?
  • Two Crime Forms: Comparing the “Loss Sustained” and “Discovery Basis” forms
  • General Information
  • Crime Coverage Definitions
  • Eight Insuring Agreements
  • Employee Dishonesty vs. Employee Theft
  • Forgery and Alteration
  • Inside the Premises – Theft of Money & Securities
  • Inside the Premises – Robbery or Safe Burglary
  • Outside the Premises
  • Computer Fraud
  • Funds Transfer Fraud
  • Money Orders and Counterfeit Money
  • Exclusions
  • Unique Crime Conditions
  • Special Crime Conditions
Courts, History & Policy Language
Member Price per DVD: $117.00 each Non-Member Price per DVD: $167.00 each
6.25% MA Sales Tax: $7.31 each 6.25% MA Sales Tax: $10.44 each
Shipping Costs per Order: $9 Shipping Costs per Order: $9

 

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This three hour course is an intermediate program. Every day insurance professionals face coverage questions from our clients. Unfortunately, the question may appear to be easy but the answers are complex. Participants will be given “questions” followed by an in-depth review, including background historical information, policy language, and court cases to provide the answers.

EPL - A slippery Slide of Business
Member Price per DVD: $117.00 each Non-Member Price per DVD: $167.00 each
6.25% MA Sales Tax: $7.31 each 6.25% MA Sales Tax: $10.44 each
Shipping Costs per Order: $9 Shipping Costs per Order: $9

 

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This three-hour seminar will concentrate on the unique exposures of EPL and the insurance contract that answers the need for protection.

 

  • Current Headlines
  • Employment Law
  • Key Legal Decisions
  • Major Types of EPL Claims
  • The EPL policy – a general discussion
  • Legislative History – an in-depth review
  • Current Developments
Essentials of Life
Member Price per DVD: $117.00 each Non-Member Price per DVD: $167.00 each
6.25% MA Sales Tax: $7.31 each 6.25% MA Sales Tax: $10.44 each
Shipping Costs per Order: $9 Shipping Costs per Order: $9

 

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Course objective: The student after attending this class will get an understanding of life insurance terms, types of policies and riders that can be used for various situations. This would be a good pre-cursor class for the life insurance license.

 

  • Contractual ingredients
  • Underwriting process
  • Types of Receipts
  • Defining beneficiaries
  • Types of Policies
  • Provisions
  • Riders
  • Exclusions
  • Tax issues
Ethics
Member Price per DVD: $117.00 each Non-Member Price per DVD: $167.00 each
6.25% MA Sales Tax: $7.31 each 6.25% MA Sales Tax: $10.44 each
Shipping Costs per Order: $9 Shipping Costs per Order: $9

 

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Objectives:

 

  • To review definitions of ethics
  • To reflect on what is morally wrong and realize it should not be a dilemma
  • To reflect on what would be considered ethical dilemmas not necessarily morally wrong situations
  • To review ethical situations in the insurance environment
  • To think about these ethical situations and discuss a process or set of values that can help bring light on them
  • How to set up a code of ethics
Ethics in the Western World
Member Price per DVD: $117.00 each Non-Member Price per DVD: $167.00 each
6.25% MA Sales Tax: $7.31 each 6.25% MA Sales Tax: $10.44 each
Shipping Costs per Order: $9 Shipping Costs per Order: $9

 

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This three hour course will provide an overview of ethical issues as they relate to the insurance industry and our working environment. We will explore the history of ethics and how our western world ideas of ethical behavior have been influenced by world history.

HO, Auto & Umbrella - How to Sell More Class
Member Price per DVD: $117.00 each Non-Member Price per DVD: $167.00 each
6.25% MA Sales Tax: $7.31 each 6.25% MA Sales Tax: $10.44 each
Shipping Costs per Order: $9 Shipping Costs per Order: $9

 

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Course objective: Our main focus will be getting people acclimated to the insured’s needs by showing insurance personnel how to sell more coverage to more people and how to use to spin-off techniques from one policy to sell another.

 

  • Understanding Risk Management Concepts
  • Catastrophic losses and minor claims issues
  • Insuring the homeowner key issues
  • What about the tenant policy form?
  • What items do we need for the condominium unit owner?
  • How does the Scheduled Personal Property Endorsement work?
  • How does the Replacement Cost on Contents Endorsement work?
  • Key issues with the MA Auto Policy (MAP)
  • What is and how does an Umbrella Liability policy work?
  • Case studies to place the day in perspective
  • Recommended MAIA classes to take next
Homeowners Coaching
Member Price per DVD: $117.00 each Non-Member Price per DVD: $167.00 each
6.25% MA Sales Tax: $7.31 each 6.25% MA Sales Tax: $10.44 each
Shipping Costs per Order: $9 Shipping Costs per Order: $9

 

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Course Objective: This is a mentoring program designed for the customer service representative staff to get them up to speed facilitating customers from "I need a homeowners policy" to reviewing the completed policy.

 

  • Getting prepared
  • Rating the policy using an electronic rating program
  • Preparing the application and reviewing with the customer
Miscellaneous Personal Lines- Who, What, When, Where, Why!
Member Price per DVD: $117.00 each Non-Member Price per DVD: $167.00 each
6.25% MA Sales Tax: $7.31 each 6.25% MA Sales Tax: $10.44 each
Shipping Costs per Order: $9 Shipping Costs per Order: $9

 

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This three hour training program is an intermediate course aimed at providing participants with a variety of topics that effect individual’s insurance coverage.

 

  • Resident Relatives
  • Personal Trusts
  • Business Pursuits
  • Volunteer Activities
  • Significant Others
 Personal Umbrella
Member Price per DVD: $117.00 each Non-Member Price per DVD: $167.00 each
6.25% MA Sales Tax: $7.31 each 6.25% MA Sales Tax: $10.44 each
Shipping Costs per Order: $9 Shipping Costs per Order: $9

 

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Course Objective: This course will walk the novice through the parts of an umbrella liability policy, the information needed to write one and the issues in writing and renewing them. It may also be a good reminder to the experienced insurance professional as to why we should sell one to everyone. Hopefully each student will then see the need for all of their customers needing one.

 

  • Explain Key Definitions
  • Describe reasons for purchasing Personal Umbrella coverage
  • Identify the steps in qualifying an insured for a Personal Umbrella policy
  • How does a policy coordinate with underlying – case studies
  • Describe reasons to sell a Personal Umbrella policy
  • Describe key language found in ISO’s October 2006 Umbrella policy
  • Excess and surplus lines
 Personal Umbrella - Coverage, Scope & Features
Member Price per DVD: $117.00 each Non-Member Price per DVD: $167.00 each
6.25% MA Sales Tax: $7.31 each 6.25% MA Sales Tax: $10.44 each
Shipping Costs per Order: $9 Shipping Costs per Order: $9

 

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Although personal umbrella contracts vary greatly, in this 3 hour seminar we will review ISO’s personal umbrella policy and compare the ISO contract with “generic” provisions found in a variety of umbrella policies in the market place.

 

  • This program will describe personal umbrella liability insurance in a general sense with a review of the ISO personal umbrella as our basis of discussions.
  • An attempt is made to describe the range of different provisions that may be found in a personal umbrella policy
  • As a rule we will review the usual and typical provisions of personal umbrella policies.
 Risk Management
Member Price per DVD: $117.00 each Non-Member Price per DVD: $167.00 each
6.25% MA Sales Tax: $7.31 each 6.25% MA Sales Tax: $10.44 each
Shipping Costs per Order: $9 Shipping Costs per Order: $9

 

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This three hour course is an intermediate to advanced level program that provides an overview of the Risk Management function. The process can be applied to both personal and commercial risks. This program presents a variety of options for treating risk. Two case studies, one personal and one commercial, are included to allow student to put their studies to work.

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